What happens after the claim is reported?

Once we receive the items mentioned above we immediately assign an appraiser to assess the damage to your car. We will also send acknowledgement to your attention that a claim has been initiated. This acknowledgement contains some very important information, such as your claim number and claims representative. It is important to have this information handy when calling with any questions regarding your claim.

The appraiser will then send his assessment to IFA overnight. At that point we process a check and send it to you with a copy of the appraisal. If you do not have a body shop to repair your car we can recommend an IFA Recommended Auto Shop.

Good communications and cooperation are essential to getting your claim resolved as quickly and fairly as possible. Our representatives are there to explain the process every step of the way.